How can i deal with customs duties on my orders?
We can not guarantee or predict the value of the customs duties you may have to pay to receive your order. Please contact your local post office or Customs agency or visit their official help centers to inquire about the customs regulations and tariffs of your country. Orders shipped with an express mail service have a higher probability of being taxed.
If you are a drop-shipper or wholesaler, please ensure that you are abiding by the tax regulations for selling our products in other countries.
If you purchased tariff insurance, you can make a claim and we will reimburse any taxes and duties you paid.
Why is my parcel at the local post office?
Orders shipped with Standard Shipping or a free shipping method may be delivered directly to your local post office. We will inform you once it has arrived. Please use your identity document and the tracking number to collect your parcel.
If you are not at home for its delivery or the package is too big for your mailbox, your parcel may return to your local post office. A notice will usually be left on your door or in your mailbox.
I rejected my order, what can i do?
If you refuse to accept the goods or refuse to pay customs duties, the goods will be returned to the sender ( Antminer Hardware ). When the tracking information shows “returned to sender”, you may request a refund of your order. Antminer Hardware will deduct from the refund amount all charges related to the delivery of the order to the country of destination and its return.
I want a repair/refund/reshipment of my order. What should I do?
Our after-sale customer service representatives are at your service for any assistance you may require on your shipped orders. You can select among “Repair”, “Refund” or “Resend” on the My Orders page of your Antminer Hardware account. In both circumstances, we will process your case and reply to your e-mail within 24 hours during the weekdays and 48 hours during the weekends.
Please select one of the above-mentioned options only once for each product or order.
The delivery of my order is taking longer than expected. When will I receive it?
Below are some suggestions:
– Check the status of your order;
– If it can be tracked, calculate the number of business days between its shipment date and the current day. Business days refer to the period of time between Monday and Friday and do not include national holidays or weekends;
If its estimated delivery time has not passed yet, please wait for some other days. If you have not received your parcel during this period of time, you can confirm that the shipping address is correct;
If there are no problems with your address, the delivery of your order may have been delayed by slow Customs, logistics or postal clearance procedures.
If you require any further assistance or if your order is nowhere to be found, please do not hesitate to contact us and we will arrange a refund or a reshipment.